Job Title: Universal Banker
Salary Range: Hourly (Non-Exempt)
Position Type: Full Time
We are currently seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative. As a key member of the Stockmens Bank family, you will pay a crucial role in ensuring an outstanding customer experience while handling various financial transactions and related responsibilities.
- Customer Service -Provide excellent customer service by addressing inquiries, resolving issues, and ensuring customer satisfaction.
- Cash Handling: Accurately handle cash transactions, including deposits, withdrawals, and currency exchanges.
- Account Management: Open and close accounts, assist customers with account-related inquiries, and provide information on available banking products and services.
- Wire Transfers and ACH: Process wire transfers and Automated Clearing House (ACH) transactions efficiently and in accordance with banking regulations.
- NSF (Non-Sufficient Funds): Manage and address situations involving non-sufficient funds, working with customers to resolve issues.
- Chargeback Handling: Handle chargeback processes, investigate disputed transactions, and follow established procedures to resolve chargeback claims.
- Electronic Banking: Assist customers with electronic banking services, troubleshoot issues, and provide guidance on online and mobile banking platforms.
- Debit Cards: Issue and activate debit cards, provide information on card usage, and assist with any card-related concerns.
- General Duties: Perform various other duties as assigned by supervisors or management to contribute to the smooth operation of the branch.
- High school Diploma or equivalent.
- Previous experience in customer service and cash handling within a banking environment is preferred.
- Knowledge of banking operations, including wire transfers, ACH, NSF, and chargeback processes.
- Familiarity with electronic banking services and debit card operations.
- Strong communication and interpersonal skills.
- Attention to detail and accuracy in handling financial transactions.
- Ability to work efficiently in a fast-paced environment.
- Flexibility to adapt to changing priorities and responsibilities.
- This job requires ongoing regulatory training.
Tools and Technology
- Microsoft Office including Word, Excel, Outlook, and PowerPoint.
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at anytime with or without notice. Stockmens Bank is an Equal Opportunity Employer.
Expiration Date: 12/12/2023